Warranty Claim Form

WARRANTY CLAIM FORM


For any warranty concerns, questions or claims please complete this form and submit it to our Warranty Team.


PLEASE NOTE – For the Health and Safety of our Delivery Team and Factory Team, any mattress scheduled to be returned to our factory under warranty must be sanitised and cleaned prior to the collection date. A certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us prior to any collection being booked. Failure to provide this certificate will result in the warranty claim being cancelled.

Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

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Other important things to note about Warranty Claims:
Delivery Costs
  • If the claim is within 12 months of receiving your mattress, Chiropedic will cover any relevant delivery costs.
  • If your claim is after 12 months of receiving your mattress, you will be required to pay $129.00 for Melbourne Metro or any relevant transport costs for all other areas including interstate.
Body Impressions

Small indentations are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.


Exclusions
Chiropedic specifically excludes from the warranty;
  • Minor manufacturing anomalies that do not impact the performance of the products ie. mis-stitching or loose stitching on quilting.
  • Mattress fabric (including soiling, stains, burns, pilling, or loose covers).
  • Normal Body indentations (less than 40mm).
  • Issues relating to comfort choice, ie the mattress is too soft or too firm.
  • Issues relating to temperature of products
  • Issues relating to new product smell/odour
  • Handles (where fitted) – these should be used only to position the mattress and should not be used to support the full weight of the mattress.
  • The fit of manchester items.
  • Mattress damage due to an inappropriate foundation.
  • Damage due to incorrect storage of products.

Chiropedic reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress protector is advisable at all times.